CSR Software Buyer’s Guide
CSR Software Buyer’s Guide Whether you’re looking for a CSR platform for the first timeor considering switching vendors, this guide provides astep-by-step approach to conducting your vendorevaluation process. CSR leaders can use this guide tomatch their program’s unique needs and goals to the rightsoftware solution. Contents: – Assembling Stakeholders – Gathering Requirements […]
The State of Customer Engagement in Retail and eCommerce
The State of Customer Engagement in Retail and eCommerce Customers today have more choices than ever before. To capture and hold their attention across the lifecycle, retail and eCommerce brands need to strike a balance between creative brand-building and more data-driven, retention-focused approaches. To help out, Braze assembled our State of Customer Engagement in Retail […]
GartnerⓇ Research How to Calculate Business Value and Cost for Generative AI Use Cases
GartnerⓇ Research How to Calculate Business Value and Cost for Generative AI Use Cases Unlock the Power of Generative AI: A Decision Framework for Assessing Value and Cost Generative AI (GenAI) has the potential to transform businesses across industries, offering unprecedented opportunities for innovation, efficiency, and growth. However, many organizations struggle to assess the potential […]