Predicts 2024: AI’s Impact on the Employee Experience
Predicts 2024: AI’s Impact on the Employee Experience These series of predictions reflect this profound evolution in the user interface. The first two predictions focus on the rapid dissemination of GenAI services in the digital workplace, with one focused exclusively on meeting technology. The gist of those two predictions is that calculating a rigid ROI for […]
The It Dilemma: Balancing Data Privacy And Personalisation In Customer Experience
The It Dilemma: Balancing Data Privacy And Personalisation In Customer Experience Customer relationships are built on trust. But with the data privacy and security landscape evolving quickly, trust can be difficult to maintain. Facing rising cybersecurity threats and increasing regulation, IT leaders are moving to ensure customer data stays private and secure. But this focus […]
Unlock the Power of Intelligent CX
Unlock the Power of Intelligent CX We live in an era of ever-accelerating change, a time when agility of thought and action means the difference between success and failure. And in the world of customer experience, we’re undergoing the kind of rapid transformation that’s creating an entirely new landscape right before us: the age of […]