Generative AI and LLMs for Dummies
Generative AI and LLMs for Dummies Embrace Generative AI and Llms With the Snowflake Data Cloud Generative AI (gen AI) and large language models (LLMs) are revolutionizing personal and professional lives. From supercharged digital assistants that manage email to seemingly omniscient chatbots that can communicate with enterprise data across industries, languages, and specialties, these technologies […]
Customer Experience Horizons
CX Horizons: The Big Ideas That Define the Future of Customer and Employee Experience Customer experience (CX) leaders are innovating digital experiences to better connect with today’s customers. This MIT Technology Review Insights report explores how businessesacross industries are rethinking the future of CX, the value proposition for employees and the role of the contact […]
Four megatrends that could threaten your contact center security
Four megatrends that could threaten your contact center security Contact centers are quickly evolving to keep up with rapid technological changes. And the security measures they use to safeguard their customers, employees and company need to keep up, too. The costs of poor security are high: a tarnished reputation, loss of consumer trust and confidence, […]