From Traditional to Transformational: The New Direct Spend Playbook
From Traditional to Transformational: The New Direct Spend Playbook The New Direct Spend Reality Direct spend drives cost of goods sold through material and labor costs, forming an organization’s largest expense. Amid market volatility and inflation, leaders leverage intelligent, integrated approaches to manage it effectively. Download Now From Traditional to Transformational: The New Direct Spend […]
Customer Experience Horizons
CX Horizons: The Big Ideas That Define the Future of Customer and Employee Experience Customer experience (CX) leaders are innovating digital experiences to better connect with today’s customers. This MIT Technology Review Insights report explores how businessesacross industries are rethinking the future of CX, the value proposition for employees and the role of the contact […]
Four megatrends that could threaten your contact center security
Four megatrends that could threaten your contact center security Contact centers are quickly evolving to keep up with rapid technological changes. And the security measures they use to safeguard their customers, employees and company need to keep up, too. The costs of poor security are high: a tarnished reputation, loss of consumer trust and confidence, […]