CX best practices: How APAC brands drive service excellence and efficiency
CX best practices: How APAC brands drive service excellence and efficiency In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose sight of the heartbeat of every business: people. Amidst the strategies aimed at enhancing customer experience (CX), there lies a fundamental truth often overlooked—the significance of prioritising people […]
What’s the latest from the front lines of CX?
CX Bible What’s the latest from the front lines of CX? Big challenger brands go beyond solving problems to keep customers—they turn tricky moments of tension into empathetic, impactful service. As experts helping many companies kickstart and mature their CX drive, we know the thorny side of CX very well—and we share our learnings to […]
Flexible CX partnerships drive long-term growth
Return on Outsourcing Flexible CX partnerships drive long-term growth Bigger businesses can spiral out of control when they grow fast. Long-lasting, stable CX efforts work best when they’re outsourced to the experts. But not just any expert. You want one who’s seen it all before, who sets agents up and running in only a few […]