5 KEY CONSIDERATIONS WHEN SELECTING A FREIGHT FORWARDING PARTNER
5 KEY CONSIDERATIONS WHEN SELECTING A FREIGHT FORWARDING PARTNER Navigating international trade requires deep insights into critical factors that significantly influence logistics operations. From leveraging local market insights for global expansion to employingsophisticated technology for real-time tracking to increase operationalefficiency,our infographic outlines the five key considerations essential forselecting the right freight forwarding partner. Equip yourself […]
Customer Experience Horizons
CX Horizons: The Big Ideas That Define the Future of Customer and Employee Experience Customer experience (CX) leaders are innovating digital experiences to better connect with today’s customers. This MIT Technology Review Insights report explores how businessesacross industries are rethinking the future of CX, the value proposition for employees and the role of the contact […]
Four megatrends that could threaten your contact center security
Four megatrends that could threaten your contact center security Contact centers are quickly evolving to keep up with rapid technological changes. And the security measures they use to safeguard their customers, employees and company need to keep up, too. The costs of poor security are high: a tarnished reputation, loss of consumer trust and confidence, […]