THE SIXTH EDITION STATE OF SERVICE REPORT
THE SIXTH EDITION STATE OF SERVICE REPORT Discover cutting edge trends and gain valuable insights from more than 5,500 service professionals. Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges. Uncover key takeaways below. The customer journey takes center stage. Customer experience is the top priority — […]
AI ITSM A guide to making IT work smarter, faster, and more efficiently
AI + ITSM: A guide to making IT work smarter, faster, and more efficiently IT leaders face major challenges with IT Service Management (ITSM) today. From increasing complexity of IT environments, growing user expectations, and the need for swift problem resolution, there are big hurdles to overcome. Generative AI is emerging as a transformative tool […]
2024 AI WORKPLACE REPORT
2024 AI WORKPLACE REPORT How workplace AI is delivering productivity gains and unlocking higher-value work for employees Less than two years since generative AI entered the marketplace, organizations are discovering its transformative potential. Rather than automating jobs away, AI is enhancing job performance for knowledge workers across all major business functions. This report reveals surprising […]