Unifying service delivery across the enterprise
Unifying service delivery across the enterprise ESM can transform the way an organization works. In many organizations, ITSM does not become strategic until more ITIL practices and processes are adopted. But ESM, when positioned right, can help IT transform from a cost center into a business enabler. Moving everyday, manual tasks to an ITSM-ESM solution […]
Extend Service Management beyond IT with Workspaces
Extend Service Management beyond IT with Workspaces Why choose Freshservice for Business teams? AI-powered, unified employee experience: Generative AI-based solutions for humanized and conversational employee support, improved agent productivity, and actionable insights for business leaders. Secure, segmented Workspaces: Robust data segregation and seamless delegation of administration across different business teams. Unified service delivery portal for […]
Sequoia automates 20% of their service requests with Freshservice for Business Teams
Sequoia automates 20% of their service requests with Freshservice for Business Teams Freshservice transforms Enterprise Service Management at Sequoia Consulting Group by helping automate 20% of cases every week. Learn more about how Sequoia: Onboarded multiple business teams onto Freshservice, establishing dedicated workspaces to minimize communication gaps and manual workload. Streamlined numerous workflows involving multiple […]