IDC: Agile and Resilient Retailing
IDC: Agile and Resilient Retailing IDC: Agile and Resilient Retailing A better way for retailers to compete in the digital economy. Retailers must accelerate their digital transformation if they want to be agile, resilient and future-ready. This IDC whitepaper gives an overview of the critical transformation HR and finance need to undergo if they’re to […]
Practical Steps to Business Agility: An Essential Guide to Active Planning for Financial Services
Practical Steps to Business Agility: An Essential Guide to Active Planning for Financial Services Make the case for agile planning at your organization. To stay competitive in today’s world, financial services organizations need to be able to pivot quickly with data-driven insights. This guide outlines three steps to break down the spreadsheet status quo and […]
What’s the latest from the front lines of CX?
CX Bible What’s the latest from the front lines of CX? Big challenger brands go beyond solving problems to keep customers—they turn tricky moments of tension into empathetic, impactful service. As experts helping many companies kickstart and mature their CX drive, we know the thorny side of CX very well—and we share our learnings to […]