Seven Principles of Supply Chain Management

Seven Principles of Supply Chain Management This year has been challenging for businesses of all kinds. The global pandemic and other recent events have sent waves through organizations everywhere—unveiling vulnerabilities and the need for agile processes—making now the best time to future-proof your business and build resilience into your supply chains. In this white paper, […]
CX Trends 2022 Improve your bottom line by putting customers at the top

CX Trends 2022 Improve your bottom line by putting customers at the top Businesses already see the ROI potential of customer service, but there’s still work to do. Learn how to tackle this year’s challenges and tap into the profit power of customer service. Leaders must prioritize customer service 70% of organizations see a direct connection […]
The State of CX Maturity: Advancing CX Maturity Is a Mission-critical Mandate

The State of CX Maturity: Advancing CX Maturity Is a Mission-critical Mandate This eBook looks at learnings from a survey of APAC-based respondents in the Mid-Market and Enterprise segments to discuss how, and to what degree, an organization’s adoption of customer service best practices improves its ability to deliver superior customer experience (CX) and better […]