STATE OF SERVICE
STATE OF SERVICE For the fifth edition of our “State of Service” report, Salesforce Researchsurveyed 8,050 customer service professionals to determine: How service organizations continue to adapt to an ever more digital-first environment How economic uncertainty is impacting plans for investments in people,processes, and technology The evolving role of field service in overall customer service […]
PUTTING AI, AUTOMATION, AND DATA TO WORK
PUTTING AI, AUTOMATION, AND DATA TO WORK Customers are the most important part of any business. And customerstoday aren’t just looking for stellar products and offerings, they also want anamazing service experience. The stakes are high: 48% of customers who switched brands recently say they did so for better customer service and 94% say good […]
Get content flowing.
Content supply chain done right— how to accelerate quality and meet growing demand Get content flowing. Content expectations are ever increasing, and organizations need to meet this rising demand with efficiency. Read Content Supply Chain Done Right to learn how to create a finely tuned system that delivers engaging content across formats while keeping teams […]