ESM can transform the way an organization works. In many organizations, ITSM does not become strategic until more ITIL practices and processes are adopted. But ESM, when positioned right, can help IT transform from a cost center into a business enabler. Moving everyday, manual tasks to an ITSM-ESM solution can reduce the workload of your employees and business units, save costs, and streamline service delivery.

Freshservice, a right-sized, AI-powered service management solution from Freshworks, can help you deliver uncompromised employee delight across the enterprise. Built on core ITIL best practices, it unifies your IT and business teams with a single service management solution for fast and seamless employee services.