It’s time to revolutionise your retail commerce tech stack to enhance back-office efficiency, elevate front-end customer experiences, and boost your bottom line. In today’s economic climate, where judicious spending, flexibility, and operational leverage are crucial, choosing the right commerce platform is not just beneficial it’s essential.

Modern consumers demand a seamless, connected experience across all touchpoints-whether online, in-store, or anywhere in between. They expect real-time product availability, integration with in-store inventory, and the convenience of ordering online for in-store pickup, and vice versa. Failing to meet these expectations results in disjointed experiences that frustrate customers and hinder brand loyalty.

Contrary to popular opinion, commerce platforms are not synonymous with lack of choice and optionality. This whitepaper explores why forward-thinking retailers are adopting flexible, channel-agnostic architectures to deliver truly cohesive omnichannel experiences. It also highlights the limitations of microservices architecture, which often falls short in providing the unified experience today’s consumers expect. By embracing a more integrated approach, retailers can ensure their services work harmoniously, meeting customer demands and driving business success.