Increasingly, business and IT teams are joining forces to innovate,
boost organizational efficiency, and help their organizations remain
competitive. That’s because technology has had a growing impact on
business goals. As a result, business and IT units cannot be siloed or
use siloed data if they want to achieve the organization’s goals.

By connecting business metrics to IT metrics, IT teams can gain a direct
line of sight into how service quality affects business outcomes— using
metrics that matter most to business teams. IT and business leaders
can then collaborate effectively and make joint decisions based on
common priorities rather than siloed needs.

In this handbook, you’ll learn more about how unified observability
and business data can improve your organization’s decision making,
and how Dynatrace enables business and IT teams to collaborate
effectively to achieve shared business goals.