Genesys Series EP. 2: The Importance of Social Listening
In today’s digital-first world, your customers are talking—and listening—on social media. Are you?
Join us for the second episode of our Genesys webinar series to discover how social listening and customer service on social channels can strengthen relationships and elevate your customer experience.
📌 What to Expect in Episode 2:
Explore how Genesys’ advanced social media solutions empower contact centres to:
Provide prompt, personalised support on the platforms customers prefer. Utilise sentiment analysis to understand customer emotions and tailor responses. Streamline workflows for efficient interaction management.
Leverage integrated reporting to gain actionable insights and drive continuous improvement.
This session will reveal how harnessing social listening, and engagement enables your team to deliver first-class service, enhance satisfaction, and build stronger brand loyalty.
Whether you’re focused on CX strategy or hands-on customer support, this webinar offers practical insights into delivering seamless social experiences that resonate.
🎯 Don’t miss it! Register now to transform how you connect with customers on social media.