Extend Service Management beyond IT with Workspaces

Why choose Freshservice for Business teams?

  • AI-powered, unified employee experience: Generative AI-based solutions for humanized and conversational employee support, improved agent productivity, and actionable insights for business leaders.
  • Secure, segmented Workspaces: Robust data segregation and seamless delegation of administration across different business teams. Unified service delivery portal for employees.
  • Streamlined Employee workflows: OOTB workflows to fetch information from HCM tools for employee document management, onboarding & offboarding. Custom workflow builder to automate other processes.


With Workspaces, empower your IT and business teams to co-exist on a single service management platform without compromising on security. Allow control and visibility for the unique needs of each department and unify employee services.

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Extend Service Management