By the Numbers: How AI Eases IT Overwhelm

Over half of IT workers feel overwhelmed by the amount of tasks they have to do in a day. In fact, research has found the average IT agent only has the capacity to support 85% of the tickets they receive. That’s why leaders are turning to Artificial Intelligence to support the next evolution of the modern helpdesk. After surveying an international cohort of IT decision-makers, GoTo and OnePoll found that nearly all respondents consider AI beneficial for work, with 94% willing to delegate tasks to AI to reclaim time for more complex IT initiatives.