Genesys Series EP. 3: CX Cloud from Genesys and Salesforce

The final episode of our Genesys webinar series takes a closer look at a game-changing integration: Contact Centre as a Service (CCaaS) and CRM capabilities. Together, Genesys and Salesforce are redefining customer support with an AI-powered workspace that unifies data, streamlines workflows, and delivers seamless, personalised experiences.

📌 What to Expect in Episode 3:

Learn how this powerful collaboration:

– Combines customer and agent data for a unified view and enhanced interactions.
– Eliminates the need for application switching, simplifying tech stacks.
– Boosts agent productivity, lowers operational costs, and enhances CX.
– Provides actionable insights via CX Cloud, helping teams deliver exceptional support every time.

This final session will showcase how integrated tools and workflows are creating a new standard of efficiency, making it easier than ever to build trust, foster loyalty, and achieve business success.

If you’re ready to transform your contact centre operations with cutting-edge AI and innovative solutions, this episode is a must-watch!

🎯 Don’t miss the finale—register now to discover the future of CX.

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Genesys Series EP. 3: CX Cloud from Genesys and Salesforce

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