Genesys Series EP. 1: Agent Copilot and Virtual Agents

In today’s rapidly evolving world, customer and employee expectations are higher than ever. Staying competitive means adopting innovative solutions that not only meet but exceed these demands. That’s where Genesys comes in.

Join us for Episode 1: Agent Copilot and Virtual Agents, the first instalment of our three-part webinar series, where we’ll explore how Genesys is revolutionising customer experience (CX) through AI-powered tools that deliver efficiency, empathy, and excellence at scale.

📌 What to Expect in Episode 1:

Discover how two transformative tools—Agent Copilot and Virtual Agents—are empowering contact centre agents and enhancing the customer journey:

Agent Copilot: Provides real-time support, automates repetitive tasks, and recommends next best actions, enabling agents to focus on building trust. Virtual Agents: Handles routine inquiries, freeing up human agents to address complex cases, ensuring a seamless and personalised customer experience.
These tools are reshaping contact centres by reducing manual effort, enhancing consistency, and empowering teams to prioritise what matters most: meaningful customer interactions.

Whether you’re a business leader, a customer service professional, or a CX enthusiast, this episode is your chance to gain actionable insights into the future of call centre technology.

🎯 Don’t miss out! Register now to learn how Genesys is enabling success with AI

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Genesys Series EP. 1: Agent Copilot and Virtual Agents

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