The merchant payment provider market is complicated, filled with an ever-evolving mix of old and new technologies, strict regulations, and a revolving door of new mandates, players, and operating models. To keep up with this dynamic environment, merchants rely on their payment providers to stay ahead of the pace of change. Merchants require a payment provider that can build customer loyalty and trust, offer seamless checkout experiences, provide “buy now, pay later” options, and support global markets.

PayPal commissioned Forrester Consulting to conduct a Total Economic ImpactTM (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying PayPal Checkout and PayPal Pay Later. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of PayPal Checkout on their organizations.